Check the balance online
- Open Microsoft’s Payment & billing page.
- Sign in with the Microsoft account used on Xbox.
- Confirm that the correct profile is displayed.
- Review the account balance near the top of the page.
CANADA GIFT CARD BALANCE GUIDE
Check Xbox Gift Card & Account Balance
View your redeemed Xbox or Microsoft account balance, redeem an unused 25-character gift-card code, resolve account and region errors, and understand the difference between an unused code and redeemed Microsoft account credit.
Updated Reviewed by GCFC Verification Team5 min read
Xbox and Microsoft gift cards use the same Microsoft account balance. An unused gift-card code does not have a separate public balance checker before redemption.
Quick estimate
Estimate an Unredeemed Xbox Gift Card's Potential Value
Enter the face value of a legitimate, unused Xbox or Microsoft gift-card code and preview a CAD payout range. Redeemed Microsoft account balances are not eligible.
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OFFICIAL MICROSOFT METHODS
How to Check an Xbox or Microsoft Account Balance
Xbox gift-card funds are stored in the Microsoft account used during redemption.
Redeem an unused code
- Open Redeem.Microsoft.com.
- Sign in to the intended Microsoft account.
- Enter or paste the 25-character code.
- Review the account before confirming redemption.
Check from an Xbox console
- Sign in to the correct Xbox profile.
- Open the Microsoft Store or account settings.
- Review Payment & billing information.
- Confirm the displayed Microsoft account balance.
Ready to view the redeemed balance?Sign in through Microsoft’s official Payment & billing page.
Check Official Account Balance
CODE AND ACCOUNT DETAILS
Xbox Gift Card Code vs. Microsoft Account Balance
An unused gift-card code and a redeemed Microsoft account balance are different forms of value.
- Unused Xbox and Microsoft gift cards use a 25-character code.
- After redemption, the value is stored in the Microsoft account.
- The balance can be used for eligible Microsoft Store, Windows and Xbox purchases.
- Retail gift cards purchased normally do not expire.
Confirm the account before redeeming
Microsoft applies the full gift-card value to the account signed in during redemption. Confirm the profile and Canadian region before submitting the code because redeemed balances cannot normally be transferred to another account.
COMMON PROBLEMS
Xbox Gift Card and Account Balance Troubleshooting
Use these checks before assuming an unused code or redeemed balance has been lost.
The code is not accepted
Re-enter all 25 characters carefully, confirm that the retailer activated the card and use Microsoft’s official redemption page.
The account balance is missing
Verify that you are signed in to the same Microsoft account used to redeem the code and refresh the Payment & billing page.
The country or region does not match
Canadian gift-card codes must generally be redeemed to a compatible Canadian Microsoft account and store region.
The code was redeemed to the wrong account
Microsoft account balances cannot normally be transferred. Contact Microsoft Support promptly with the card and purchase information.
NEED OFFICIAL ASSISTANCE?
Use Microsoft Support for Redemption Problems
Keep the unused card, digital delivery and purchase receipt available when requesting support.
FREQUENTLY ASKED QUESTIONS
Xbox Gift Card and Account Balance FAQ
How do I check my Xbox gift-card balance?
After redemption, sign in to Microsoft’s Payment & billing page and review the Microsoft account balance shown near the top.
Can I check an unused Xbox code without redeeming it?
Microsoft does not provide a separate public pre-redemption balance checker. The value is applied when the 25-character code is redeemed.
Do Xbox gift cards expire?
Microsoft states that retail gift cards do not expire.
What is the difference between an Xbox and Microsoft gift card?
Both work the same way after redemption and add value to the Microsoft account balance.
Where can I spend the redeemed balance?
The balance can be used for eligible purchases through Microsoft Store online, Windows and Xbox.
Can the redeemed balance be exchanged for cash?
No, except where required by law. Microsoft account credit is generally non-refundable and cannot be exchanged for cash.