Open the official checker
- Open Roots’ Canadian gift-card balance page.
- Keep the physical card or eCard email available.
- Confirm that you are using the Canadian site.
- Locate the balance form.
CANADA GIFT CARD BALANCE GUIDE
Check Roots Gift Card Balance
Check a Roots physical gift card or eCard balance using the official 19-digit card-number and 3-digit PIN checker, then review redemption rules, troubleshooting and cash-value options.
Updated
Reviewed by GCFC Verification Team
4 min read
Roots physical cards and eCards can be used online and in participating Roots stores in Canada.
Quick estimate
Estimate the Potential Value of Your Roots Gift Card
Enter the confirmed balance to preview a general CAD payout estimate. Final offers depend on verification and current buyer demand.
Canadian verification-first review
Interac e-Transfer if approved
Final offer after verification
OFFICIAL BALANCE CHECK
How to Check a Roots Gift Card Balance
Roots places its Canadian gift-card balance form on the official balance page for physical gift cards and eCards.
Enter the card details
- Enter the 19-digit gift-card number.
- Enter the separate 3-digit PIN.
- Review every digit carefully.
- Select Check Balance.
Use the card online or in store
- Apply the available gift-card value at checkout.
- Use another eligible payment method for any remaining amount.
- PayPal cannot be used as the second payment method.
- Up to five gift cards may be used.
Ready to check the current balance?Use Roots’ official 19-digit card-number and 3-digit PIN checker.
Open Official Balance Checker
CARD DETAILS
Where to Find the Roots Card Number and PIN
The official Roots balance form requires a 19-digit card number and a separate 3-digit PIN.
- Find the 19-digit number on the physical card or eCard delivery.
- Locate the separate 3-digit PIN.
- Enter both values exactly as displayed.
- Retain the original eCard email until the balance is fully used.
Using more than one card
Roots states that customers can use up to five gift cards for one purchase. A second payment method may cover the remaining amount, excluding PayPal. Balances cannot be transferred from one gift card to another.
COMMON PROBLEMS
Roots Gift Card Balance Troubleshooting
Try these Roots-specific checks before assuming the card has no remaining value.
The card number is rejected
Confirm that the card number contains all 19 digits and that you did not enter an order or receipt number.
The PIN does not work
Re-enter the separate 3-digit PIN exactly as displayed on the physical card or eCard delivery.
The eCard email is missing
Check spam and junk folders, then contact Roots gift-card support at 1-833-765-8988 or [email protected].
The card does not cover the purchase
Use another eligible payment method for the remaining amount. Roots excludes PayPal as the secondary payment method.
Need eCard assistance?Call 1-833-765-8988 or email [email protected].
Email Roots Gift Card SupportSTILL HAVE AN UNUSED BALANCE?
Don’t plan to use your Roots gift card?
Submit the original card for a verification-first review and receive a non-binding offer when eligible.
FREQUENTLY ASKED QUESTIONS
Roots Gift Card Balance FAQ
How do I check a Roots gift-card balance?
Enter the 19-digit gift-card number and 3-digit PIN in Roots’ official Canadian balance checker.
Can Roots eCards be used in stores?
Yes. Roots states that eCards and physical gift cards can be used online and in participating Canadian Roots stores.
How many Roots gift cards can I use?
Roots states that customers can use up to five gift cards to complete one purchase.
Can I use another payment method?
Yes. Roots allows a second payment method for the remaining total, excluding PayPal.
Can I transfer the balance to another Roots card?
No. Roots states that balances cannot be transferred between gift cards.
Where can I buy a Roots gift card?
Roots eCards are sold online, while plastic gift cards are available for purchase in stores.