Find the card details
- Locate the Indigo card number on the back of the physical card or in the eGift delivery.
- Find the numeric PIN, normally under a scratch-off area on physical cards.
- Do not use an order or receipt number.
CANADA GIFT CARD BALANCE GUIDE
Check an Indigo Gift Card Balance
Use Indigo’s official balance tool with the 19- or 20-digit card number and numeric PIN shown on your Indigo, Chapters or Coles gift card.
Updated By Gift Cards For Cash4 min read
Enter the Indigo card number only. Omit spaces, dashes and any separate third-party prefix that is not part of the Indigo number.
Quick estimate
Estimate Your Indigo Gift Card’s Cash Value
Enter the confirmed remaining balance of a legitimate Canadian Indigo gift card and preview a CAD payout range.
No obligationClear offer before payoutInterac e-Transfer if approved
OFFICIAL INDIGO BALANCE TOOL
How to Check an Indigo Gift Card Balance
Use the official Indigo balance route linked from Indigo’s gift-card page.
Enter the Indigo number
- Open Indigo’s official balance tool.
- Enter the 19- or 20-digit number without spaces or dashes.
- Enter the PIN of up to six numeric digits.
Review the result
- Submit the balance request.
- Confirm the remaining balance before using or submitting the card.
- Keep the card and purchase information if support is required.
Ready to check the balance?Use the official card issuer or merchant balance service.
Open Official Balance CheckerCARD NUMBER AND PIN
Indigo Gift Card Number Requirements
Indigo documents a 19- or 20-digit numeric card number and a numeric PIN.
- Card number: 19 or 20 digits.
- The card number commonly begins with the Indigo 604-series numbering.
- PIN: numeric and up to six digits.
- Remove spaces and dashes before entering the number.
- Omit a separate 11-digit third-party prefix when one is displayed.
Different genuine layouts can exist
Older cards, third-party packaging and eGift deliveries may place the number and PIN differently. Use Indigo support when the card is genuine but the official checker does not accept the visible layout.
COMMON PROBLEMS
Indigo Gift Card Balance Troubleshooting
Most errors come from entering the wrong number or including extra characters.
The number is rejected
Confirm that you entered the 19- or 20-digit Indigo number without spaces or dashes.
A third-party card has two numbers
Omit the separate 11-digit prefix and use the Indigo card number identified on the card.
The PIN is unreadable
Keep the card and proof of purchase and contact Indigo support rather than guessing repeatedly.
The balance is lower than expected
Review recent purchases and contact Indigo when the result does not match your records.
NEED OFFICIAL ASSISTANCE?
Contact Indigo Help
Keep the original card or eGift email and proof of purchase available when requesting help with an invalid number, damaged PIN or unexpected balance.
FREQUENTLY ASKED QUESTIONS
Indigo Gift Card Balance FAQ
How do I check an Indigo gift card balance?
Open Indigo’s official gift-card balance tool and enter the Indigo card number and PIN shown on the physical card or eGift delivery.
How many digits are in an Indigo gift card number?
Indigo’s documented format uses a 19- or 20-digit numeric card number. Remove spaces and dashes before entering it.
How long is the Indigo gift card PIN?
The PIN is numeric and can contain up to six digits. Recent standard cards commonly use a six-digit PIN.
What if my third-party Indigo card shows an extra number?
Some third-party cards display an additional 11-digit prefix. Indigo’s instructions say to omit that prefix and use the Indigo card number.
Where can Indigo gift cards be used?
Indigo states that its gift cards can be used at Indigo, Chapters, Indigospirit and Coles, as well as online where supported.
What should I do if the checker rejects a genuine card?
Re-enter the card number without spaces or dashes, confirm the PIN and contact Indigo support if the card layout is different or the balance remains unavailable.